1. How old do you have to be to travel unaccompanied on the bus?
12 years old, except where accompanied by a person over 12 years old or you have a permit issued by CTM.
2. Can I take my pet on the bus?
No, pets are not allowed on the bus with the exception of guide dogs or assistance dogs trained to aid or assist an individual with a disability.
3. Are there seats reserved for people with reduced mobility?
Yes. The companies providing the service are under the obligation to reserve the 6 seats nearest to the driver for priority use by people with reduced mobility, who are considered to be: people with a physical or cognitive disability, the elderly, pregnant women, people with babies in arms and, in general, people who, due to their personal circumstances, cannot travel standing without being at risk. In the case of a person with full mobility, and at the request of the driver, the passenger must give up their seat if it is for priority use by persons with reduced mobility.
4. Are buses wheelchair accessible?
Yes, all TIB buses can be used by people in wheelchairs.
5. What luggage can I take on the bus?
Passengers have the right to:
• Carry hand luggage (packets, bags or other small items) within the passenger compartment on the bus, as long as it is not hazardous, will not be a nuisance to other passengers and can be placed under the seat in front or in the overhead luggage rack.
• Carry suitcases, shopping trolleys, folded-up pushchairs or other large packages, at their own liability and in accordance with the following conditions:
o Each person may, apart from hand luggage, carry a single piece of luggage which must not exceed 100 x 60 x 30 centimetres, except for folded-up pushchairs, folded-up scooters, skateboards and musical instruments which are not subject to this size limit.
o If the vehicle has a luggage compartment, the piece of luggage must be put into it. If not, it may be put into the passenger compartment in the space specifically designated for that purpose.
6. Can I take my bicycle on the bus?
Passengers have the right to:
• Take a folded-up bicycle as part of their luggage.
• Take a bicycle which cannot be folded up, at their own liability as regards damage that may be done to the bicycle or that it may cause to other people, as long as the bus is equipped with an exterior bicycle carrier or a luggage compartment.
7. Can I smoke, eat and drink on the bus?
No. You may only drink still water in a screw top bottle.
8. Are there any clothing regulations?
Yes. You are not allowed on without a T-shirt, or with a bare chest, or only wearing a bikini.
9. Can I listen to my own music on the bus?
Yes, as long as you use in-ear individual headphones.
10. Can the driver put music on in the bus?
No. The driver may not put on ambient music or radio in the passenger compartment. On the other hand, the driver may listen to music or the radio exclusively in their working area, at a low volume and as long as it is not a nuisance to the passengers in the seats nearest to the vehicle's front door.
11. What is the minimum advance notice for timetable changes?
Timetable changes, or other amendments to the service offered, such as itineraries or the location of bus stops, will be notified a minimum of 7 days in advance.
12. What is the largest note that can be used to pay for a ticket on the bus?
Passengers have the right to buy a ticket with up to a €20 note. If the ticket costs more than €20, passengers may pay for it with up to a €50 note. Passengers also may top up their intermodal card using up to a €50 note. If the top up costs more than €50, passengers may use up to a €100 note.
13. If, in the end, I cannot travel, do I have the right to a refund of the ticket I have bought?
Yes, but only in the event that the service is suspended.
14. If a breakdown, or any other incident causing the service to be interrupted, occurs, do I have the right to be taken to my destination?
Yes. In these cases the service provider is under the obligation to replace the bus and guarantee continuity of service.
15. Do I have the right to be repaid the trips remaining on my intermodal card?
The balance remaining on the intermodal card will only be repaid where it is found to malfunction for reasons which are not the holder's fault, or where there is a change in the card profile.
16. Is there anyone who is entitled to travel free of charge?
Yes. There are two groups of passenger entitled to travel without a ticket:
Children under 4 years of age, providing that they do not occupy a seat and that their age can be verified by means of an official document.
Anyone accompanying a person with a disability who needs assistance to travel, providing that they have been issued a document authorising them to do so by CTM.
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