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Mallorca’s new bus service will include an all-new fleet with sustainable propulsion

The three lots to cover the service for the next 10 years totalling €479 million have already been awarded

The Regional Minister for Transport and Housing, Marc Pons, and the Director General for Transport, Jaume Mateu, today announced the award of the tender contract for new road bus service concessions in Mallorca by the governing board of the Mallorca Transport Consortium.

The new concessions will provide a service that completely updates the fleet with new non-polluting buses and offers more frequencies, new connections and a better user service.

The service project defined three areas on the island of Mallorca: Ponent, Nord and Migjorn/Llevant. Competition and the participation of small and medium-sized enterprises were encouraged in the tender by limiting the award of lots to a maximum of one per firm.


The lots were awarded as follows:

Ponent area (lot 1) Sarfa, Autocares Seco Rodríguez, Marfina (Moventis Mallorca).

Nord area (lot 2) Empresa Martín, S.A. (Grupo Ruiz).

Llevant/Migjorn area (lot 3): Barcelona Transport, S.L. (company owned by Sagalés and Autocares Caldentey).


The legal period for possible lodging of appeals against the award proposal is currently open. After this period ends, the contracts can be signed and the firms will begin preparations to start up the new service.

The public service concession contracts will be valid for 10 years and can be extended for a further five years. The maximum budget for the entire period will be €479,237,657.70 (including VAT).


Service improvements:

  • Total renewal of the fleet: 220 new buses. This equates to an entirely new fleet.
  • Diesel will almost disappear as a fuel for interurban public transport in Mallorca. Out of the entire fleet, 217 will have sustainable propulsion, representing 99%. And only three buses will run on diesel (1%). Out of these 217, 197 will use compressed natural gas (90%), nine will be 100% electric (4%), nine will be hybrid-electric (4%) and two CNG hybrid (1%)
  • Free USB and Wi-Fi sockets will also be available on the buses.
  • Main axes of the new model of regular road transport in Mallorca planned in the project


Change in management

The new contract model will allow the CTM (the contracting entity) to directly design the service on offer, thus safeguarding stakeholder interest at all times. This ensures that the entire network throughout the territory will be based on the same criteria and meet the island’s new transport requirements.

Improved service

  • Over 50% increase in bus frequency
  • The kilometres travelled per year will rise from 10.9 million to 16.5 million, representing a 51% increase on the current situation.
  • The frequencies per year will rise from 360,000 to 550,000, representing a 53% increase on the current situation.
  • Longer and stable timetables
  • The same timetables will be in force all year round (with additional buses in summer) with an extended schedule at the beginning and end of the day to meet workers’ requirements.
  • More direct routes to be more competitive than cars, which saves time. For example, the bus saves 15 minutes from Cala Bona and Cala Millor to Manacor and also when travelling from Campos and Llucmajor to Palma.
  • Improved connections
  • Transfers are guaranteed by creating connection stops. The main ones will be Palma, Inca, Manacor, Santa Ponça, Alcúdia, Portocristo and Campos.

New connections: Three examples.

  • New connection from Sa Pobla and Muro with the tourist areas of Alcúdia Bay (Alcúdia Beach, Muro Beach and Can Picafort) with a bus every hour on average, from April to October. Designed for residents who work or spend the summer in the tourist area.
  • New connection between Manacor, Felanitx and Campos, which previously didn’t exist or had very few buses. There will be one connection every hour.
  • A direct connection will be created between the tourist areas of Santa Ponça and Peguera towards the Serra de Tramuntana mountains (Estellencs, Banyalbufar, Esporles and Valldemossa).

Sufficient bus capacity is guaranteed

  • General use of buses with a larger capacity (15 m and 18 m) on lines that are more in demand. Today, most of the fleet is 12–13 m.
  • Fleet update with less polluting buses:
  • 100% of the fleet will be new buses and 99% will run on non-polluting energy.

Improved accessibility

  • A significant part of the fleet will become low-floor (city buses or low entry) to facilitate access for people with reduced mobility. In fact, 65% of the fleet will have low-floor access.
  • Improved signage, both visual (screens) and sound (public address), will let hearing or visually impaired passengers know what the next stop is and provide them with other relevant information on the service.

New fare system

  • The new bus network also has a new fare system. Several ticket options will be available for travelling with the new TIB bus with new forms of payment that will make the journey easier and also shorten queues when boarding the bus. Passengers can travel with the usual intermodal card, although it is now a prepaid card, they can pay on board using a debit card or buy their ticket online in advance.
  • The intermodal card benefits users with a points system that will make the price per journey increasingly cheaper within a calendar month. The more journeys you make, the more you’ll save.
  • Validating tickets when getting on and off the bus without involving the driver will make it quicker to load passengers and, therefore, shorten journey times.