Bus service information
It isn't necessary. The driver is obliged to stop at a bus stop if there are people waiting.
You should wait for the bus at the stop corresponding to the route you wish to use. If there are people waiting at the bus stop, the driver is obliged to stop.
You must press the stop button well in advance so that the driver can stop safely.
The general rule is to board at the front door. You may only enter via another entrance when expressly authorised to do so by company staff.
You should exit through the rear doors. People with reduced mobility may exit through the front door after asking the driver.
Drivers are not permitted to make stops other than at official stops, nor to open the doors once the vehicle has resumed moving.
Passengers must board in the order in which they are queuing at the bus stop. Bags, backpacks, or other objects do not hold a place in line. Waiting while seated on the stop's street furniture does not reserve a spot either, except for people with reduced mobility.
Each person may only occupy one seat. It is not permitted to place bags, rucksacks, pet carriers or other items on a seat, nor to reserve seats for people who are not yet on the bus.
Yes, provided that the service allows it and the vehicle meets the necessary technical and legal requirements.
Where seats are available, users should sit down. You are not allowed to move about inside the vehicle whilst it is in motion. If you are travelling standing up, you must hold on to the safety handrails provided for this purpose. It is strictly forbidden to sit on the floor or on the steps of the bus.
Older adults, people with physical, visual or cognitive disabilities, pregnant women, people carrying babies, and anyone who is unable to travel safely whilst standing.
People with reduced mobility continue to have priority when it comes to seating, and people with full mobility must give up their seats for them. The driver is responsible for ensuring this right is respected.
Children under 4 may travel without a ticket or fare payment, provided they do not occupy a seat, travel on the lap of their accompanying adult, and their age can be verified via an official document.
The minimum age for travelling unaccompanied on the TIB network is 12. Children under the age of 12 must travel under the supervision of an accompanying adult, who must not leave the child’s side when boarding or alighting from the bus.
Yes, you may travel with a pet — dogs, cats, ferrets and small birds other than poultry — provided it is carried in a closed carrier with maximum dimensions of 48 × 35 × 31 centimetres and does not pose a danger or cause a nuisance (odour, noise, etc.) to other passengers. Only one pet carrier is permitted per person; it must be placed at the feet of or on the lap of the accompanying person and must not, under any circumstances, occupy a seat.
Assistance dogs are exempt from the requirement to travel in a carrier. Passengers are permitted to board the bus with an assistance dog provided they show the driver the certificate — issued by the relevant public authority — containing the user’s personal details, the dog’s details and those of the training centre, as well as a photograph of both. View full information regarding regulations for assistance dogs.
Luggage or bags must be stowed in the areas specifically designated for this purpose on the bus, without obstructing the aisle or the doors. The passenger assumes full responsibility for transporting their luggage. The CTM and operating companies are not liable for any loss, theft or damage to luggage.
Hand luggage (bags, rucksacks, parcels or small items) must not exceed 55 × 35 × 25 centimetres and must be placed under the seat in front or in the overhead compartment.
In addition to hand luggage, each person may carry one additional item. The conditions for carrying suitcases, bicycles, pushchairs and other items depend on the type of bus operating the service.
Special, very large or bulky items of luggage — such as large musical instruments, sports and leisure equipment, bicycles carried in boxes or bags, or shopping trolleys — may only be carried on the bus if authorised by the driver, subject to space availability and for operational reasons.
No. Transporting electric scooters and other personal mobility vehicles (PMVs) is prohibited.
You are entitled to continue your journey in a replacement vehicle. In this case, you must validate your exit on the broken-down bus, but you will not need to purchase or validate a ticket on the replacement bus.
Basic information on train and metro services
The train and metro service on the TIB network is operated by Serveis Ferroviaris de Mallorca (SFM), a public body under the authority of the regional ministry responsible for transport.
Tickets and fares
Passengers who already hold a Targeta Intermodal do not need to take any further action, as this card is fully valid for travel on trains, metro, regional buses (the TIB network) and Palma’s city buses (EMT), and works in exactly the same way as the new Targeta Única.
Find all the information here.
On TIB buses, you must validate your Targeta Única / Intermodal both when boarding and when alighting. On the rail network, you must validate it to enter and exit stations.
If the card is not validated correctly, a penalty of €0.30 will be applied and the corresponding fare will be charged for the remainder of the journey.
On EMT Palma buses, you only need to validate your card when boarding.
If you hold a Targeta Única / Intermodal, you can quickly and easily download your travel history from the "TIB i tu" user area, provided you supplied an email address when your profile was registered in our database.
You can view the manual and download it here.
If your details are not up to date, you must visit a TIB office to update them.
If you are still unable to download it, you can request its issuance at the Palma Intermodal Station by making an appointment.
It is the digital version of the Targeta Única or Intermodal card that you can carry on your mobile device. It is currently in the testing phase.
The virtual Targeta Única is currently in the testing phase.
We need your help to evaluate the experience and identify potential improvements before making it available to all users.
Find out more here.
To board TIB buses, the bank card must be validated once for each member of the group, up to a maximum of five people. However, when alighting, it only needs to be validated once.
On TIB buses, you must validate your bank card both when boarding and alighting, using the same device in both instances - whether it is the physical card, a mobile phone, or a smartwatch.
On the rail network, it must be validated when entering and exiting stations.
Remember that if you wish to transfer, you must use the same payment device for the entire journey.
If the ticket is not validated correctly, a penalty of €0.30 per person will be applied and the corresponding fare will be charged for the remainder of the journey.
On EMT Palma buses, you only need to validate your card when boarding.
Find all the information here.
Your journey fares will be charged to your account in the days following your journey.
Please bear in mind that this process is carried out automatically in the early hours of the morning and multiple trips may be grouped into a single charge.
The amount of €20 may be a pre-authorisation or hold placed by your bank to verify that the card is active.
This amount is typically released automatically within a maximum of 14 days once the final charge for the journey has been processed.
If this does not happen, you should contact your bank, as they are responsible for pre-authorisations and holds.
You can pay the driver directly in cash, using banknotes of up to €20.
This ticket is valid only for the journey on the route you are currently using and does not allow for transfers to other routes.
Organisations such as schools, local councils, associations or other groups wishing to travel as a group using the TIB network.
By using the form available on the website and submitting the request to the CTM.
If you are travelling by bus, please send it to: tibreserves@consorcidetransports.com
If you’re travelling by train, go to: grups@trensfm.com
The request must be submitted between 30 and 7 calendar days before the date of travel.
Bookings must be for a minimum of 10 people and a maximum of 50.
Yes. You must notify the CTM by replying to the confirmation email you received, at least 48 hours before departure.
This will be treated as a no-show, and the organisation will not be able to make any new bookings for the following three months.
No. Approval will depend on whether sufficient resources (vehicles and staff) are available on the requested date.
Lost property
If you left behind or lost an item during a bus, train or metro journey, or in the Intermodal Station hall or any other railway station, you must fill out the corresponding form. The operators will contact you by email or telephone if they find the item.
If the operator finds an item that matches the description provided, they will contact you to let you know the collection location and time.
In accordance with the regulations, lost property is held for 10 calendar days (counted from the day on which the item is found) at the operating company’s facilities. Once that period has elapsed, they are transferred to Palma Intermodal Station. Therefore, if you intend to collect the item after this period has elapsed, you must contact the operator again to confirm its location.
To collect the item, you must present a valid identity document (DNI, NIE or passport) and, if possible, the reference number for your request.
If you cannot go in person and wish to authorise a third party to collect the item, you must indicate this in the email sent by the operator and present the necessary documentation on the day of pickup (ID cards of both, the person being represented and the representative, as well as the corresponding authorisation).
Accessibility on the bus
Yes. All buses are accessible to wheelchair users.
Yes, provided they comply with the weight and size restrictions laid down by current regulations.
By presenting a disability certificate or an equivalent document issued by the CTM.
The driver may only check the validity and current status of the supporting document and must under no circumstances ask for information about the origin, nature or cause of the passenger’s condition.
Yes, provided you ask the driver in advance.
No, provided they hold the corresponding authorisation issued by the CTM and show it to the driver.
Only the driver or authorised personnel from the operating company.
Yes. Where necessary, driving staff must provide the appropriate assistance.
You must vacate the space immediately when a wheelchair user arrives.
In the space provided for this purpose, in the indicated position, and using the safety systems available.
Rules of conduct
No. You must not distract or engage in conversation with the driver while the bus is moving.
It is prohibited to disturb or offend others with words or gestures. Any action that causes a mess is also prohibited. You must not encroach on the adjacent seat's space with your legs, and you must maintain a respectful tone of voice that does not disturb other passengers. Furthermore, any device that emits sound must be used with headphones.
You are not permitted to board the vehicle without a T-shirt, in swimwear, or with wet or dirty clothes or footwear.
No. You are only allowed to drink water from a bottle with a screw-top cap.
Yes, provided they are kept in airtight containers. They must not be opened inside the vehicle, except for bottles of drinking water.
No. It is prohibited to board the bus whilst intoxicated or under the influence of drugs.
Smoking, vaping or taking drugs is prohibited both inside the bus and in the immediate vicinity of the doors and windows.
No. It is prohibited to throw rubbish or objects inside the bus or out of the doors or windows.
No. Begging inside the vehicle is also prohibited.
No. For safety reasons, it is strictly prohibited.
Only in the event of a genuine emergency. Misuse is prohibited.
You must respect and follow all instructions displayed on posters, signs, screens or announced over the public address system.
Yes. When requested by authorised personnel or competent officials, you must show both your transport title and a form of identification.
Yes. You must follow the instructions given by the driver, the operating company’s staff and the information or security services.
You must cooperate with staff and the authorities in any way necessary.
Website user area – TIB i tu
You can access your user area on the TIB website using your email address and a password of your choice, provided you previously supplied your email address when your profile was created in our database.
If your details are not up to date or you did not provide an email address, you will need to visit a TIB office so we can link your account.
You can check your balance, download your card's travel history, mark your favourite routes and stops to receive traffic notices and alerts, and check the status of any claims you have filed.
Complaints and suggestions
To make a complaint or suggestion, please complete the relevant form.
If you would like to receive an invoice, you must request it in person at a TIB office or online via the Electronic Register, addressing your request to organisation A04013575 – Consorci de Transports de Mallorca.
For single tickets, you will need to post the originals to:
Consorci de Transports de Mallorca
Carrer d'Eusebi Estada, 28 07004 Palma
You must submit a claim stating the date and time of the incident and providing all the necessary documentation (a copy of the single ticket, bank statement, etc.).
You must submit a claim stating the route you were travelling on, as well as the date and time of the accident.
You will also need to attach a copy of both sides of your valid national identity card, foreign resident identity number or passport, a medical certificate and proof of your journey.
If you hold a Tarjeta Única or Intermodal, simply let us know.
If you paid by bank card, you will need to provide the first six and last four digits of the card. If you validated your fare using a mobile device, such as a phone or smartwatch, you will need to enter the numbers shown in the Google, Apple or Samsung payment app.
If you purchased a single ticket, you must attach a copy of it.
Traffic incidents involving a private vehicle and a TIB bus must be dealt with directly between your insurance company and the operating company.
If you make a complaint, we will provide you with the relevant contact details.