Last modified: April 2025

​​​​This Privacy Policy applies to the www.tib.org website.

Please read the policy carefully. Here you will find important information about the processing of your personal data and your rights under the relevant regulations. We reserve the right to update our Privacy Policy at any time due to business decisions, as well as to comply with any changes in legislation or case law. If you have any questions or need any clarification regarding our Privacy Policy or your rights, you can contact us through the channels indicated below.

You declare that the data you provide us with, now or in the future, are correct and truthful and you undertake to inform us of any changes to them. In the event of providing personal data of third parties, you undertake to obtain the prior consent of the data subjects and to inform them of the content of this policy. In general, the fields in our forms that are marked as mandatory must be completed in order to be able to process your requests.

1. Who is jointly responsible for processing your data?
The parties jointly responsible for the processing of personal data collected on this website are:

MAJORCAN TRANSPORT CONSORTIUM (CTM)
Postal address: c/Eusebi Estada no. 28, 07004 – Palma (Balearic Islands)
Phone no.: +34 971 91 31 91
Email: protecciodedades@consorcidetransports.com

OPINOMETRE, SL.
Postal address: av. Josep Tarradellas no. 8 AT 2, 08029 Barcelona
Phone no.: +34 93 321 81 82
Email: josep@opinometre.com

2. For what purpose will we process your data?
The data of our users will be processed for the purpose of:

• Handling your request, managing and maintaining the Intermodal Card.
• Controlling the public transport service and ensuring compliance with our legal obligations.
• Improving the quality of our services.
• Managing the user area and extranet service.
• Administering and managing web security.
• Performing analyses and studies to improve the quality of our services.
• In certain cases, the processing may involve profiling, based on automated decisions, in order to efficiently manage the benefits associated with the Intermodal Card, such as applying discounts, updating the ticket profile when the maximum age is exceeded or validating travel within the valid fare zone.
• The data of registered users may also be processed to manage informative notifications from the Majorcan Transport Consortium (CTM) on the status of and incidents affecting the transport service, management and control of the use of your Intermodal Card, and attention to incidents.
• In the case of users of the complaints channel, the data will be processed in order to receive, manage and process communications within the framework of the complaints channel.

3. How long will we keep your data?
In general, we keep your data for the duration of your relationship with us and, in any case, for the periods provided for in the applicable legal provisions and for the time necessary to meet any liabilities arising from the processing.

• We will delete your data when they are no longer necessary or relevant for the purposes for which they were collected.
• Logs of access to restricted areas of the website will be cancelled one month after their creation.
• The information related to browsing will be cancelled once the web connection has been terminated and the statistics have been carried out.

4. To whom may we disclose your data?
Your data will only be communicated to third parties when it is necessary for proper running of the service or by legal obligation.

5. Legal basis for processing
The legal basis for processing your personal data is:

• The execution of a contract.
• Compliance with current regulations.
• Our legitimate interest in evaluating and improving our services.
• For automated decisions, the legitimate basis is your consent.

6. What are your rights?
You have the right to:

• Obtain confirmation as to whether or not we process your personal data and, if so, to access it.
• Ask that your data be rectified if they are inaccurate or completed if they are incomplete.
• Request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
• Request that the processing of your data be restricted. In this case, we will only process the data concerned to formulate, exercise or defend claims or to protect the rights of other persons.
• Oppose the processing of your data, except for compelling legitimate reasons or to formulate, exercise or defend claims.
• Request the portability of your data to be transferred to another data controller.
• Revoke consent given for certain purposes, without affecting the lawfulness of the processing based on consent prior to its withdrawal.
• Not be subject to decisions based solely on automated processing that produce legal effects or significantly affect you in a similar way.

To exercise your rights, you must send us a request accompanied by a copy of your national identity card or another valid document identifying you by post or email to the addresses indicated in the section “Who are jointly responsible for processing your data”. You may also exercise your rights by using the contact form on our website.
You can obtain more information about your rights and how to exercise them on the website of the Spanish Data Protection Agency at http://www.aepd.es.