Complaints and suggestions

You can use the following Complaints and Suggestions form to present your complaints or suggestions.

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Address for correspondence

Basic information for processing the complaint or suggestion

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PRIVACY POLICY

Before registering or sending this form, you must read the basic information on data protection below. By clicking on the button “accept/send” you state that you have read this information.

The data controller is the MALLORCA TRANSPORT CONSORTIUM [CONSORCI DE TRANSPORTS DE MALLORCA]. The data is processed to help administer and manage the website and extranet, to manage the relationship with users of our services, to deal with any requests, queries, complaints, claims and suggestions that they make, to manage incidents, conduct analyses, and improve the quality of all our services. The legal basis for the data processing lies in the performance of a public interest task, the legal relationship with our users, their requests, and our legitimate interest in managing, assessing and improving the security and quality of our services. No personal data will be shared with third parties, except when legally obliged to do so or with your prior consent. You have the right to access, rectify or cancel the data, as well as other rights as explained on the privacy page available here PRIVACY POLICY